theNeedle SMS Messaging Terms

These theNeedle SMS Messaging Terms apply when a user voluntarily enrolls in SMS messaging from theNeedle, a product operated by Crescentic LLC ("Crescentic," "we," "our," or "us").

These SMS Messaging Terms supplement the theNeedle Terms of Service and the theNeedle Privacy Notice.

Program name: theNeedle SMS Notifications

Operator: Crescentic LLC

theNeedle may send recurring, non-marketing SMS messages concerning:

• Account-security verification
• User-enabled priority email alerts
• Sent-message follow-up reminders
• Connected-email account issues
• Service and account notifications
• Other transactional notifications expressly enabled by the user

The theNeedle SMS program does not include promotional marketing unless the user separately provides the consent required for a separate marketing program.

Enrollment in theNeedle SMS messaging is optional.

A user may enroll by:

1. Entering a mobile telephone number in theNeedle
2. Reviewing the SMS consent disclosure
3. Affirmatively selecting an unchecked SMS consent checkbox
4. Selecting the control that enables SMS notifications
5. Completing telephone-number verification where required

SMS consent is separate from acceptance of theNeedle Terms of Service and is not a condition of purchasing, subscribing to, or using theNeedle.

After enrollment, the user will receive an SMS confirmation identifying theNeedle and explaining message frequency, rates, HELP, and STOP options.

Message frequency varies based on user notification settings, connected-inbox activity, account-security events, email-account connection status, and service activity.

Crescentic does not guarantee a minimum or maximum number of messages.

Message and data rates may apply.

The user's mobile carrier determines applicable message, data, roaming, and other charges. Crescentic is not responsible for carrier charges.

Users may opt out at any time by replying:

• STOP
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

After an opt-out request, the user will receive a confirmation message and no further messages will be sent through the theNeedle SMS program unless the user enrolls again.

Opting out of SMS does not delete the theNeedle account, cancel a paid subscription, disconnect an email account, disable email, in-app, push, security, legal, or other communications, or prevent communications independently required by law.

Users may reply:

• HELP
• INFO
• SUPPORT

For assistance, contact support@crescentic.ai. A HELP response may include the theNeedle program name, support information, message-frequency disclosure, rate disclosure, and STOP instructions.

A user who previously opted out may enroll again through the SMS controls made available in theNeedle.

Crescentic may require the user to repeat the consent and verification process.

Users must provide a mobile telephone number that they are authorized to use. A user must promptly update or remove the number if:

• The number is changed
• The number is disconnected
• The number is reassigned
• The user no longer controls the number
• The user is no longer authorized to receive messages at the number

Crescentic may suspend SMS messaging where it reasonably believes that a number is invalid, reassigned, unauthorized, or associated with misuse.

SMS delivery depends on mobile carriers, telecommunications networks, device settings, service availability, and other factors outside Crescentic's control.

Messages may be delayed, blocked, duplicated, misdirected, or undelivered.

Carriers are not liable for delayed or undelivered messages.

Crescentic does not guarantee that an SMS alert will be delivered before action is required. Users remain responsible for directly reviewing their email accounts and theNeedle application.

SMS availability may vary by carrier, telephone number, device, location, and service plan.

Crescentic may change messaging providers or limit SMS availability where reasonably necessary.

SMS may not be available in every country or territory.

Crescentic's handling of mobile information is described in the theNeedle Privacy Notice.

Crescentic may provide mobile information to telecommunications carriers, messaging providers, and other service providers solely to verify, operate, deliver, secure, and support the theNeedle SMS program. Those providers may use the information only to perform services for Crescentic and may not use it for their own marketing or promotional purposes.

SMS is not an encrypted communication channel.

Users should not send passwords, financial account credentials, government identifiers, or other sensitive information by replying to a theNeedle SMS message.

Verification codes should not be shared with another person.

Crescentic will not ask a user to disclose a password through an unsolicited SMS message.

Crescentic may modify, suspend, or terminate the theNeedle SMS program.

The version number and revision date will be updated when these SMS Messaging Terms change.

Where appropriate, Crescentic will provide notice of material changes.

A user may discontinue participation at any time by replying STOP.

theNeedle — a Crescentic LLC product

• SMS and product support: support@crescentic.ai
• Privacy inquiries: privacy@crescentic.ai
• Legal inquiries: legal@crescentic.ai